Frequently Asked Questions

Everything you need to know about illuminating your smart home.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental United States. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy on all unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.

Are Nanoleaf products compatible with smart home ecosystems?

Yes, our products are designed to integrate seamlessly with Apple HomeKit, Google Assistant, Amazon Alexa, and Razer Chroma for a fully synchronized lighting experience.

Do I need a separate hub to use the lights?

Most of our newer products connect directly via Wi-Fi or Bluetooth and do not require a separate hub. However, some advanced features may benefit from a Thread-enabled border router.

What should I do if a panel is flickering?

First, check all physical connections between panels and the controller. If the issue persists, try a soft reset or contact our technical support for a replacement under warranty.